Our customers recommend us

Every two years, we conduct a customer survey to find out how satisfied our customers are with the software and the support provided by Screenimage. In 2023, 50 customers took part. The result is impressive and gives us great pleasure.

The most important question for us is whether our customers would recommend us to others. We use this question to gauge overall satisfaction (software, support, value for money, etc.). The result was more than pleasing. We achieved an average result of 8.9 points (10 maximum), which corresponds to a Net Promoter Score of 66.

This was followed by more in-depth questions. The software itself was rated as “reliable” (22) to “very reliable” (28) by all 50 respondents. The same applies in terms of simplicity: 30 found the software to be “simple” and 20 even “very simple”.

We also achieved similarly good results for the more specific questions relating to support. For example, 49 and 48 of the 50 respondents were “satisfied” to “very satisfied” with the support provided by the project managers and the support team. The high level of satisfaction was also reflected in the following quotes:

“Super team and support, very pleasant team and great assistance every time”

“Very simple tool, intuitive to use, great support from the sales and support team – MERCI!”

“We have just received a new screen! That makes us happy. “

In addition to the positive feedback, we received a few software requests, which we incorporated directly into the further development of Screenimage Pro.

Challenges in the use of digital signage

In order to find out more about the use of Screenimage Pro, we added two new questions to the catalog. We wanted to know what the biggest challenges are when using digital signage:

  • 40% of respondents stated that they have enough content, but no time to capture it.
  • 20% stated that they did not have enough relevant content.
  • 15% complained about a lack of acceptance of the medium internally
  • The remaining answers were divided between “No challenge”, “Missing template”, “Question skipped”

We see digital signage as an element of the internal communication mix and not as a competitor to other communication channels. Nevertheless, we wanted to know from the respondents whether they thought digital signage was “better”, “equally good” or “worse” than the usual internal communication tools for reaching all employees of a company. The result was that, with the exception of e-mail, most people thought that digital signage was just as good or better.

  • 54.7 % Intranet
  • 59 % Website
  • 59 % Traditional notice board
  • 49 % E-mail

Most respondents also voted “equally good” for the employee app; however, 75% of respondents stated that they were unable to assess this. In this respect, these results are not representative. With the rollout of our own employee app “Screenimage Mobile”, we will probably receive more information in two years’ time.

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Internal Communication


Digital signage contribution management without playlists is that possible?

You guessed it, our answer is unsurprisingly yes. You can find out how to do this in this article. For all those who want to avoid the technical details and prefer to test the software directly. We will be happy to create a free demo account for you at any time.

Dynamic content distribution instead of playlists

Unlike most digital signage software, Screenimage Pro has been relying on dynamic content distribution for years. This means that you create a post and assign it to a target group (screen group or individual screen). From this point on, the software takes over. A loop is assigned to each screen or player. This determines the order in which the content from the various sources (manual input, data feeds) is played and thus creates an exciting mix of posts.

So far so good, but what exactly is the advantage over playlists?

The question is legitimate, first of all, how does the distribution of content via playlists work? In the playlist logic, each recorded post and the content from feeds is strung together to form a playlist, similar to a PowerPoint presentation, before the playlist can be assigned to a screen or a screen group. This step is omitted in Screenimage Pro.

Anyone who has ever worked with a larger and more complex digital signage system (different users, data sources, screen areas) with playlist logic knows how time-consuming this assignment is. In these cases, a central content manager is often defined to handle the assignment. We believe that you should save yourself this extra effort by letting Screenimage Pro do the work for you.

But how do I determine the order of the contributions?

Not at all, because the software takes over the allocation depending on your configuration. A new post is assigned directly and expired posts are automatically removed. Unlike a PowerPoint presentation, a digital signage loop does not need a beginning and end. Because you don’t know when a person steps in front of the screen and how long they stay in front of it. The mix of relevant and current topics is decisive for the dwell time. Of course, there are also individual cases in which a coherent slideshow template makes sense, but then again only as part of the overall loop.

Incidentally, in Screenimage Pro you do not need to load images & videos into the media library before you can use them, but simply “drag & drop” them into the post. We also do not limit data storage


We are celebrating our 20th company anniversary

The year is 2003, the German Chancellor is Gerhard Schröder, DJ Bobo reaches the top of the charts with his hit Chihuahua, and while Switzerland is sweating due to the hottest summer on record, a company called screenIMAGE GmbH is entered in the commercial register in Lucerne.

From Idea to Company

It’s the time of MTV and VIVA. Almost every bar, club, or restaurant has a plasma screen on which one of the two channels is playing on a loop. This inspired five friends to come up with the idea of using these screens more effectively than just playing music videos without sound.

They developed a concept and searched for a software solution that would allow them to display “own content” on the displays. The idea was to provide customers with hardware and software so that they could promote their events, campaigns, etc. The whole thing was financed through advertising content from external partners. The “Screenimage Bars and Clubs Channel” was born. Soon, the first notable customer was won, the St. Moritz Casino. In the following months, the customer base grew, and soon 50 establishments were part of the “Bars and Clubs Channel”. The conception and implementation of Switzerland’s first multimedia lounge at the Hotel Monopol’s former P1 Club in Lucerne caused media attention at that time.

Storm and Stress Time”

Motivated by success, Screenimage plans to expand abroad. In 2006, Screenimage Germany and Austria were founded. At the same time, Screenimage built a second business line with “customer systems”. In these solutions, the system was tailored to the needs of the respective customer and no longer financed through advertising. Screenimage became a system integrator for digital signage solutions of all kinds. One can truly speak of the company’s pioneering phase. No project was like the other, and at times, the founders and friends’ craftsmanship skills were strongly demanded. In this phase, in addition to the PC and digital signage screen, the hammer drill or circular saw was also typical working tools. Screens were built into “cubes” in aluminum frames, displays were installed in gondola lifts, and during this time, a process was also developed with an international industrial corporation to be able to use projectors to play special plastic discs.

Not least due to a law change in the field of tobacco advertising, advertising revenue shrank during this time. It became more challenging to operate the Bars & Clubs Channel profitably. Screenimage faced the question of whether to continue to rely on the current revenue driver with declining margins or to concentrate radically on customer systems. The decision to focus on customer systems and the Swiss market proved to be a trial of fire but turned out to be the right decision in retrospect. Soon, well-known companies from all industries became customers.

Screenimage Grows Up

With a larger customer base, the requirements for the software solution also grew. To meet them, Screenimage launched its first proprietary software “screenPLAN” in 2010. With the in-house software, it became possible to respond even more precisely to customers’ individual communication needs. The field of digital signage, especially in the area of internal communication, is growing. Thanks to orders from two well-known Swiss industrial corporations, Screenimage screens can be found around the globe from Adelaide, Australia to Santiago de Chile.

In 2017, another important milestone was reached. After an internal restructuring, the four members of the executive board decided to develop the software from scratch. They could rely on the active support of their partner, Apptiva. The partnership bore fruit, and the first new customer was put into operation on the new software as early as December 2018. The migration of all existing customer systems will take almost three more years.

With the new software, Screenimage is starting a new chapter. In recent years, the company has evolved from a pure system integrator to a communication enabler in the field of internal communication. Consulting and concept development are becoming increasingly important. To give this development a face, a rebranding will take place in 2019, accompanied by a move to new office space within the D4 Business Village Luzern in Root.

Present and future

Thanks to a broad and above all very loyal customer base, Screenimage has come through the two pandemic years relatively unscathed. Nevertheless, the team is thinking about the future of the company as well as the impact of the changes in the world of work triggered by the pandemic. A team workshop is planned for 2022 to develop a product vision for the upcoming challenges. Digital signage solutions will continue to be the core business of Screenimage. However, the solutions should be even more interconnected. In the vision, Screenimage forms the information platform where all company information comes together and is played out on the corresponding media. The introduction of the employee app “Screenimage Mobile” is the first witness to this development.

An anniversary is always a time to look back and reminisce. In retrospect, it is the many joyful experiences, great encounters, and celebrations that remain with us. For this reason, it is also the ideal time for us to thank all of our long-standing customers, partners, and employees. 20 years may be a long time, but thanks to you, it flew by.

Internal communication

Digital signage and employee app
a perfect symbiosis

At the beginning of this year, we launched our employee app “Screenimage Mobile”. In the last few months, we have already equipped two existing and one new customer with the app. The feedback is very positive, especially regarding the combination of digital signage and employee app.

We admit it, we were a bit queasy when we decided to develop our own employee app. After all, we were still busy migrating the last customers from “screenPLAN” to “Screenimage Pro” plus the wish list of new features was still long despite more than 3 years of development, conception and quite a lot of brain power. The development of the app would in turn absorb us for months. At the same time, adding an additional medium also brings the risk of cannibalizing our own solution.

However, it was clear to us that if we wanted to fully live our vision “We simplify digital information flow” in internal communication, there was no way around our own app. Now “Screenimage Mobile” is fully ready for the market and the first customer projects clearly show the advantages of the combination of digital signage and employee app.

The screens form digital POIs (points of information) at which employees can obtain information when they are working on site. The advantage of the screens is that the content is also perceived as you walk by and you don’t have to actively “go out of your way” to find it. The app is strongly aimed at anyone who either works in a home office or is on the road a lot (field service, technicians, drivers, etc.). A quick glance at the app and the employee sees the latest messages directly, regardless of time and location.

Screenimage Mobile is based on the same target groups as the digital signage solution. Depending on the department to which they belong, users are shown different channels and thus only the information that is relevant to them. Your employees can also subscribe or unsubscribe to other optional channels themselves. The result is an individual newsfeed.

Learn more about Screenimage Mobile and possibility to combine digital signage and employee app click.


What is Digital Signage?