INITIAL SITUATION
Schindler Aufzüge AG is a flagship company of Swiss engineering expertise. Founded in 1874, the company is now one of the largest lift and escalator manufacturers in the world. Based in Ebikon (Lucerne), the company employs over 60,000 people worldwide.
After Screenimage had already been working for Schindler for several years, those responsible decided to use digital signage as a global communication tool in 2015. The «Mission Screen» project was born.
Initial project meetings showed that the functional scope of the existing software had to be expanded for a system of this size. Driven by these requirements and inspired by other customer requests, a new generation of software was created. A key feature of the new version was that individual information structures can be mapped within the software, along which information is automatically distributed.
AIM
Global digital signage system for internal communication
Area of application
IndustrySpeciality
Real-time displayCall Agent Status
Connections
TwitterOpenweather
Timetable
Locations
42Number of screens
166Editors
50Reach
10’000SOLUTION
Commissioning is carried out according to the «plug & play» principle. Based on the company structure stored in the system, the software knows which information is relevant for the corresponding location. As soon as the player PC connects to the server for the first time, it downloads the relevant information and from then on displays the latest posts from the corresponding categories.
Over 100 systems are now in operation in around 40 Group companies from Auckland to Sao Paulo. The system is largely fully automated with information from the intranet, which forms the basis of the news. Locally, the screens are then enriched with location-specific displays. The stored information structure also makes it possible to implement different regional requirements. Local templates and data feeds such as an accident-free days counter, location-specific traffic information and regional website content, to name but a few, were integrated.
Additional functions were added to the system in 2020. Special dashboards are integrated and displayed in the Schindler call centres. Call centre employees can see at a glance, for example, the current status of calls to be processed or a map showing the current incidents in their area. Similar dashboard solutions are currently being evaluated for other departments.
We are particularly proud that we were also able to equip the newly built Schindler management building at the headquarters in Ebikon, which was inaugurated in summer 2019, with «Mission Screen».
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